Outage in Oracle CrowdTwist
CrowdTwist: Unplanned System Issue
Resolved Minor
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Outage Details
We have identified the issue impacting the platform and is actively working towards mitigation.
Next Steps: We will share an update within the next hour.
Next Steps: We will share an update within the next hour.
Components affected
Oracle CrowdTwist ETL PipelineLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 06/16/2023 12:20PM
At this time, the issues affecting Oracle CrowdTwist have been fully resolved.
If issues persist, please contact Technical Support (https://www.oracle.com/support/contact.html).
MONITORING
over 2 years ago - at 06/16/2023 11:47AM
Your cloud service is now fully restored and operational. We apologize for any inconvenience this may have caused.
Next Steps: Will continue to monitor the service and before marking the incident as resolved.
INVESTIGATING
over 2 years ago - at 06/16/2023 11:20AM
We're continuing to investigate the issue. All hands are on deck on our end to further investigate.
All your DXTs, Segmentation and Dashboard numbers that are Commerce based (Receipts count, base points, bonus points and others) and user custom attribute informations are having delayed refresh. All other DXTs, Segmentations and Dashboards should have no impact. Also, this only impacts Sandbox environment.
Next Steps: We will share an update within the 4 hours.
INVESTIGATING
over 2 years ago - at 06/15/2023 08:09PM
We're continuing to investigate the issue. All hands are on deck on our end to further investigate.
All your DXTs, Segmentation and Dashboard numbers that are Commerce based (Receipts count, base points, bonus points and others) and user custom attribute informations are having delayed refresh. All other DXTs, Segmentations and Dashboards should have no impact. Also, this only impacts Sandbox environment.
Next Steps: We will share an update soon.
INVESTIGATING
over 2 years ago - at 06/15/2023 06:33PM
We’re still investigating the ongoing issues with the CrowdTwist platform. There's no additional information to share just yet; thanks for bearing with us.
The issue doesn't seem to be fully fixed. We have started the investigation again.
Next Steps: We will share an update within the next hour.
MONITORING
over 2 years ago - at 06/15/2023 05:37PM
Your cloud service is now fully restored and operational. We apologize for any inconvenience this may have caused.
Next Steps: Will continue to monitor the service and before marking the incident as resolved.
IDENTIFIED
over 2 years ago - at 06/15/2023 04:18PM
We have identified the issue impacting the platform and is actively working towards mitigation.
Next Steps: We will share an update within the next hour.
IDENTIFIED
over 2 years ago - at 06/15/2023 03:14PM
We have identified the issue impacting the platform and is actively working towards mitigation.
Next Steps: We will share an update within the next hour.
IDENTIFIED
over 2 years ago - at 06/15/2023 02:03PM
We have identified the issue impacting the platform and is actively working towards mitigation.
Next Steps: We will share an update within the next hour.
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