Outage in Orbee

Degraded Performance – VinSolutions Data Ingestion

Resolved Minor

November 20, 2025 - Started 3 months ago - Lasted 5 days
Official incident page

Incident Report

We’re currently investigating an issue affecting performance for customers using the legacy VinSolutions integration. This may impact data availability for select audiences and automated email workflows. Our VinSolutions v2 integration remains fully operational. Our engineering team is actively working to resolve the issue. We’ll provide updates as more information becomes available.

Components affected

Orbee Email Marketing

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/25/2025 07:16PM

We have resolved the issue affecting legacy VinSolutions data ingestion. We completed a manual synchronization and migration to ensure all data tables are now current.

We verified that automated email workflows and audiences are querying up-to-date data. We also determined that other data sources were not impacted and remain fully operational.

INVESTIGATING 3 months ago - at 11/20/2025 11:21PM

We’re currently investigating an issue affecting performance for customers using the legacy VinSolutions integration. This may impact data availability for select audiences and automated email workflows.

Our VinSolutions v2 integration remains fully operational.

Our engineering team is actively working to resolve the issue. We’ll provide updates as more information becomes available.

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