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We are continuing to investigate the issue affecting custodial statement processing. Some statements from prior statement periods are being incorrectly categorized as August 2026 statements. To prevent potentially inaccurate statements from being published, statements will not be available for client view while we validate the issue and determine the appropriate corrective action.
Our teams are actively working to identify the cause, validate the affected statements and determine the appropriate path forward to ensure accurate statement availability.
We will continue to provide updates as progress is made. Thank you for your patience.
We are currently investigating an issue affecting the availability of August 2026 custodial statements. During statement processing, some statements from prior periods may be incorrectly categorized as August 2026 statements.
To prevent potentially inaccurate statements from being published, August 2026 statements may be delayed in the Client Portal and related document repositories while we work to resolve the issue.
We apologize for the inconvenience and will provide updates as more information becomes available.
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