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Outage in Orion

Schwab Custodial Statements

Minor
September 22, 2026 - Started 13 days ago
Official incident page

Incident Report

We are currently investigating an issue affecting the availability of August 2026 custodial statements. During statement processing, some statements from prior periods may be incorrectly categorized as August 2026 statements. To prevent potentially inaccurate statements from being published, August 2026 statements may be delayed in the Client Portal and related document repositories while we work to resolve the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
Components affected
Orion Client Portal

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Latest Updates ( sorted recent to last )
INVESTIGATING 10 days ago - at 09/25/2026 02:33PM

We are continuing to investigate the issue affecting custodial statement processing. Some statements from prior statement periods are being incorrectly categorized as August 2026 statements. To prevent potentially inaccurate statements from being published, statements will not be available for client view while we validate the issue and determine the appropriate corrective action.

Our teams are actively working to identify the cause, validate the affected statements and determine the appropriate path forward to ensure accurate statement availability.

We will continue to provide updates as progress is made. Thank you for your patience.

INVESTIGATING 13 days ago - at 09/22/2026 10:05PM

We are currently investigating an issue affecting the availability of August 2026 custodial statements. During statement processing, some statements from prior periods may be incorrectly categorized as August 2026 statements.

To prevent potentially inaccurate statements from being published, August 2026 statements may be delayed in the Client Portal and related document repositories while we work to resolve the issue.

We apologize for the inconvenience and will provide updates as more information becomes available.

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