Outage in Orlo

Errors when performing actions in the Inbox or publishing a post.

Resolved Minor

February 23, 2026 - Started about 2 months ago - Lasted about 16 hours
Official incident page

Incident Report

We are aware of an issue when trying to perform actions in the inbox or publishing a post, which prompts the error message "Profile Aggregate Factory could not connect to database." or "No DB connection open." This is being investigated as a matter of urgency and we hope to have this resolved very soon. Apologies for any convenience caused.

Components affected

Orlo Application

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/24/2026 08:05AM

This incident has been resolved.

MONITORING about 2 months ago - at 02/23/2026 04:14PM

A fix for the previous errors when scheduling a post and working in the inbox has been deployed. We will continue to monitor this throughout the evening to ensure this does not recur.

If encountering issues, please refresh your browser to force the update.

Apologies for any inconvenience caused.

INVESTIGATING about 2 months ago - at 02/23/2026 04:00PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 02/23/2026 03:52PM

We are aware of an issue when trying to perform actions in the inbox or publishing a post, which prompts the error message "Profile Aggregate Factory could not connect to database." or "No DB connection open."

This is being investigated as a matter of urgency and we hope to have this resolved very soon.

Apologies for any convenience caused.

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