Outage in Osano

New customer signup process not completing

Resolved Minor
June 01, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

The Osano engineering team has identified the root cause of this issue as being a 3rd party interface that is currently non-functional. We are working with the vendor to restore support for this interface. This is only affecting the new customer account signup process and is not impacting existing customers.
Components affected
Osano Customer Portal
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/01/2023 06:38PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 06/01/2023 04:26PM

The Osano engineering team has identified the root cause of this issue as being a 3rd party interface that is currently non-functional. We are working with the vendor to restore support for this interface. This is only affecting the new customer account signup process and is not impacting existing customers.

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