Outage in Otava
Ashburn (VA4) to Austin (AU1) connectivity - loss of redundancy - 09/28/2026
Resolved MinorIncident Report
Ashburn (VA4) to Austin (AU1) connectivity - loss of redundancy - 09/28/2026
Start Time: 09/28/2026 at 10:00 AM ET
Type: Loss of redundancy
Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit.
Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Components affected
Otava Data Center Networking Infrastructure Otava Data Center Networking InfrastructureTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/29/2026 04:32PM
This incident has been resolved.
MONITORING
8 days ago - at 09/28/2026 11:59PM
The primary service provider path is back online, brought into operational state.
The secondary service provider path is stable.
IDENTIFIED
8 days ago - at 09/28/2026 08:18PM
The primary service provider path is still down; the fiber cable was cut in Columbus. The provider dispatched the team to fix the problem
The secondary service provider path is stable.
IDENTIFIED
8 days ago - at 09/28/2026 05:36PM
Ashburn (VA4) to Austin (AU1) connectivity - loss of redundancy - 09/28/2026
Start Time: 09/28/2026 at 10:00 AM ET
Type: Loss of redundancy
Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit.
Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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