Outage in Otter.ai
Manual ad hoc recording not working for non-workspace users
Resolved Minor
March 24, 2026 - Started 25 days ago
- Lasted about 10 hours
Incident Report
Summary AI Generated
Otter.ai experienced a 9.6-hour outage where users not in a workspace, including mobile users, were unable to start manual ad hoc recordings. The team identified the root cause and provided workarounds including importing separately recorded audio files or using the Notetaker feature for online meetings. The issue was resolved after the team implemented a fix for the identified root cause.
Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording.
Our team is aware of the issue and is working on a solution as soon as possible.
In the meantime, we recommend recording the audio separately and importing it into Otter later: https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file, or if it's an online meeting, add Notetaker to record the conversation: https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting.
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Latest Updates ( sorted recent to last )
IDENTIFIED
25 days ago - at 03/24/2026 09:16PM
Our team has identified the root cause and is working to fix the issue.
INVESTIGATING
25 days ago - at 03/24/2026 07:49PM
Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording.
Our team is aware of the issue and is working on a solution as soon as possible.
In the meantime, we recommend recording the audio separately and importing it into Otter later: https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file, or if it's an online meeting, add Notetaker to record the conversation: https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting.
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