Outage in Otter.ai
Some Conservations Stuck processing
Resolved Minor
March 24, 2026 - Started 5 days ago
- Lasted about 10 hours
Incident Report
Summary AI Generated
Otter.ai experienced an issue where some conversations became stuck in processing status for 9.6 hours. The team identified the root cause and deployed a fix, after which new conversations processed normally while previously affected conversations were worked through a processing queue. All affected conversations were eventually processed by the team.
Our team has identified the issue with processing some conversations.
We are currently working on a fix and will deploy this as soon as possible.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 03/24/2026 09:19PM
New conversations will process as normal.
Conversations previously affected by this issue will be processed as our team works through the queue. Check back later if your conversation is still showing a processing issue. All conversations will be processed by our team.
IDENTIFIED
9 days ago - at 03/21/2026 12:07AM
Our team has identified the issue with processing some conversations.
We are currently working on a fix and will deploy this as soon as possible.
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