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Outage in OutSystems

Incident intermittently affecting application performance in ODC

Minor
November 09, 2026 - Started 1 day ago
Official incident page

Incident Report

We have identified the cause of an issue affecting the performance of applications running on ODC across multiple regions. The issue is not caused by customers’ applications or data. Users may continue to experience intermittent slowness, in some cases affecting several screens at the same time, and in some cases requests that do not complete. The issue should only happen after database inactivity periods. Our team is actively implementing mitigation measures to reduce the impact, and a longer-term solution is also being worked on. Customers may continue to see these symptoms while the measures are rolled out. We will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 2 hours ago - at 11/11/2026 06:25AM

Our team remains focused on reducing the intermittent slowness affecting applications running on ODC. Validation of the improved mitigation is still in progress. Customers may continue to experience slowness, particularly after periods of inactivity. We will provide an update as soon as more information is available.

IDENTIFIED about 10 hours ago - at 11/10/2026 11:19PM

Our team continues to work on reducing the intermittent slowness affecting applications running on ODC. Initial testing of the improved mitigation has shown positive results, and we are continuing to validate it before it is rolled out. Customers may still see slowness in the meantime. We will provide updates as more information becomes available.

IDENTIFIED about 16 hours ago - at 11/10/2026 04:20PM

Our team continues to work on reducing the intermittent slowness affecting applications running on ODC. We are currently validating an improved mitigation approach to confirm that it effectively reduces the impact before it is applied. Customers may continue to experience intermittent slowness in the meantime. We will provide an update as soon as more information is available.

IDENTIFIED 1 day ago - at 11/10/2026 03:25AM

Our team continues to work on mitigation measures for the issue affecting the performance of applications running on ODC across multiple regions. We are coordinating next steps with the affected customers, while a long-term solution is still being worked on. We will provide updates as more information becomes available.

IDENTIFIED 1 day ago - at 11/09/2026 03:52PM

We have identified the cause of an issue affecting the performance of applications running on ODC across multiple regions. The issue is not caused by customers’ applications or data. Users may continue to experience intermittent slowness, in some cases affecting several screens at the same time, and in some cases requests that do not complete. The issue should only happen after database inactivity periods.
Our team is actively implementing mitigation measures to reduce the impact, and a longer-term solution is also being worked on. Customers may continue to see these symptoms while the measures are rolled out. We will provide updates as more information becomes available.

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