Outage in OverDrive

Content Credit functionality temporarily disabled in Marketplace

Resolved Minor
September 11, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating an issue related to the application and usage of Content Credit in Marketplace and have temporarily disabled the feature while we work to identify and resolve the problem.
Components affected
OverDrive Marketplace
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/14/2023 12:56PM

Content credit balances and functionality have been restored. Any questions or requests regarding content credit balances or application can be submitted through an Invoicing Support case in OverDrive Marketplace. We apologize for the inconvenience and appreciate your patience.

IDENTIFIED about 2 years ago - at 09/12/2023 08:37PM

A fix to this issue is ongoing and we are working to restore credit amounts to the correct status.

IDENTIFIED about 2 years ago - at 09/11/2023 07:53PM

A fix to this issue is ongoing and we are working to restore credit amounts to the correct status.

IDENTIFIED about 2 years ago - at 09/11/2023 05:16PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 09/11/2023 04:18PM

We are currently investigating an issue related to the application and usage of Content Credit in Marketplace and have temporarily disabled the feature while we work to identify and resolve the problem.

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