Outage in OverDrive

Kanopy videos on some Samsung TVs not playable

Resolved Minor
March 29, 2024 - Started 10 months ago - Lasted 4 days
Official incident page

IsDown continuously monitors the OverDrive status page and multiple sources to provide up-to-date information. Check back with us for the latest OverDrive uptime status.

Outage Details

We are currently investigating an issue where some Kanopy users are encountering a "Player Loading Error" when attempting to play videos on Samsung TVs.
Components affected
OverDrive Downloading
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 04/02/2024 08:43PM

This incident has been resolved and users who were having issues watching films on Samsung TVs should be able to get back to enjoying titles.

INVESTIGATING 10 months ago - at 03/29/2024 08:54PM

Our team is continuing to work on a resolution for this issue.

INVESTIGATING 10 months ago - at 03/29/2024 04:52PM

We have identified that this is only impacting some Samsung TV models and only some video titles.

INVESTIGATING 10 months ago - at 03/29/2024 12:06PM

We are currently investigating an issue where some Kanopy users are encountering a "Player Loading Error" when attempting to play videos on Samsung TVs.

Don't be the last to know when your dependencies go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3722 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook