Outage in Overleaf

PayPal payment issues

Resolved Major
August 07, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue that is preventing PayPal payments from being processed. All other payment methods, such as credit card payments, are unaffected and operating normally.
Components affected
Overleaf

Need to monitor Overleaf outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/07/2025 12:01PM

PayPal payments are now operating normally.

MONITORING 3 months ago - at 08/07/2025 11:03AM

The issue affecting PayPal payments has been resolved. Our team will keep this incident in a monitoring state.

IDENTIFIED 3 months ago - at 08/07/2025 10:03AM

We are currently experiencing an issue that is preventing PayPal payments from being processed. We have initiated a formal investigation request with PayPal's support team to resolve the current payment disruption. PayPal's support team has advised us that their investigation process may take 24-48 hours to complete. During this review period, PayPal payments will remain unavailable. We have confirmed that all other payment methods, such as credit card payments, are unaffected and continue to operate normally.

INVESTIGATING 3 months ago - at 08/07/2025 08:40AM

We are currently experiencing an issue that is preventing PayPal payments from being processed. All other payment methods, such as credit card payments, are unaffected and operating normally.

Latest Overleaf outages

Problems with search box - 2 months ago
AI writing features provided by Writefull are currently unavailable - 3 months ago
Overleaf is experiencing issues - 5 months ago
Slow AI features responses - 5 months ago
Issue affecting subscriptions - 5 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook