Outage in Overleaf

PayPal payment issues

Resolved Major

August 07, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue that is preventing PayPal payments from being processed. All other payment methods, such as credit card payments, are unaffected and operating normally.

Components affected

Overleaf

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/07/2025 12:01PM

PayPal payments are now operating normally.

MONITORING 6 months ago - at 08/07/2025 11:03AM

The issue affecting PayPal payments has been resolved. Our team will keep this incident in a monitoring state.

IDENTIFIED 6 months ago - at 08/07/2025 10:03AM

We are currently experiencing an issue that is preventing PayPal payments from being processed. We have initiated a formal investigation request with PayPal's support team to resolve the current payment disruption. PayPal's support team has advised us that their investigation process may take 24-48 hours to complete. During this review period, PayPal payments will remain unavailable. We have confirmed that all other payment methods, such as credit card payments, are unaffected and continue to operate normally.

INVESTIGATING 6 months ago - at 08/07/2025 08:40AM

We are currently experiencing an issue that is preventing PayPal payments from being processed. All other payment methods, such as credit card payments, are unaffected and operating normally.

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