Outage in Overleaf

PayPal payment issues

Resolved Major
August 07, 2025 - Started 19 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing an issue that is preventing PayPal payments from being processed. All other payment methods, such as credit card payments, are unaffected and operating normally.
Components affected
Overleaf
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 08/07/2025 12:01PM

PayPal payments are now operating normally.

MONITORING 19 days ago - at 08/07/2025 11:03AM

The issue affecting PayPal payments has been resolved. Our team will keep this incident in a monitoring state.

IDENTIFIED 19 days ago - at 08/07/2025 10:03AM

We are currently experiencing an issue that is preventing PayPal payments from being processed. We have initiated a formal investigation request with PayPal's support team to resolve the current payment disruption. PayPal's support team has advised us that their investigation process may take 24-48 hours to complete. During this review period, PayPal payments will remain unavailable. We have confirmed that all other payment methods, such as credit card payments, are unaffected and continue to operate normally.

INVESTIGATING 19 days ago - at 08/07/2025 08:40AM

We are currently experiencing an issue that is preventing PayPal payments from being processed. All other payment methods, such as credit card payments, are unaffected and operating normally.

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