Outage in OVHcloud US
Dedicated Server - Issues Adding SPLA Licenses via Manager
Resolved Minor
May 26, 2023 - Started almost 2 years ago
- Lasted 3 months
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Outage Details
Please be advised that OVHcloud is aware of an issue affecting adding SPLA licenses via the Manager Portal.
When trying to add an SPLA license to your dedicated server after previously revoking another SPLA license, customers are experiencing an error.
Impact:
• Manager Portal Error Only
Symptoms - Message displayed
• "You cannot add any more SPLA licences on this server. You must revoke one first"
Next Steps
• A fix is being worked on.
• Meanwhile, customers are able to workaround this issue by using the customer API to add a license - https://api.us.ovhcloud.com/console/#/dedicated/server/%7BserviceName%7D/spla~POST
Additional Information and Support:
• If you experience any additional issues during this time, Please contact OVHCloud US Support —> https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support
When trying to add an SPLA license to your dedicated server after previously revoking another SPLA license, customers are experiencing an error.
Impact:
• Manager Portal Error Only
Symptoms - Message displayed
• "You cannot add any more SPLA licences on this server. You must revoke one first"
Next Steps
• A fix is being worked on.
• Meanwhile, customers are able to workaround this issue by using the customer API to add a license - https://api.us.ovhcloud.com/console/#/dedicated/server/%7BserviceName%7D/spla~POST
Additional Information and Support:
• If you experience any additional issues during this time, Please contact OVHCloud US Support —> https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support
Components affected
OVHcloud US Servers: Dedicated ServersLatest Updates ( sorted recent to last )
almost 2 years ago - at 05/26/2023 03:02PM
Please be advised that OVHcloud is aware of an issue affecting adding SPLA licenses via the Manager Portal.
When trying to add an SPLA license to your dedicated server after previously revoking another SPLA license, customers are experiencing an error.
Impact:
• Manager Portal Error Only
Symptoms - Message displayed
• "You cannot add any more SPLA licences on this server. You must revoke one first"
Next Steps
• A fix is being worked on.
• Meanwhile, customers are able to workaround this issue by using the customer API to add a license - https://api.us.ovhcloud.com/console/#/dedicated/server/%7BserviceName%7D/spla~POST
Additional Information and Support:
• If you experience any additional issues during this time, Please contact OVHCloud US Support —> https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVHcloud-US-Support
almost 2 years ago - at 06/30/2023 04:38PM
Unfortunately, the fixes applied haven't fully addressed the issues seen with SPLA licenses. A longer term fix is being worked on and should be applied in the coming weeks.
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