Outage in OVHcloud US

VPS reinstallation issue

Resolved Minor
August 29, 2024 - Started about 1 year ago - Lasted about 19 hours

Incident Report

Service impact : During a VPS installation or reinstallation, customers who provide an SSH key but do not request a password, will be unable to access their instance due to a required password reset at first login.

Workaround : Anyone experiencing this issue can resolve it by requesting a password by mail in addition to providing an SSH key.

Ongoing actions: Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

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Latest Updates ( sorted recent to last )
about 1 year ago - at 08/29/2024 09:24PM

Service impact : During a VPS installation or reinstallation, customers who provide an SSH key but do not request a password, will be unable to access their instance due to a required password reset at first login.

Workaround : Anyone experiencing this issue can resolve it by requesting a password by mail in addition to providing an SSH key.

Ongoing actions: Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

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