Outage in OVHcloud US

VPS reinstallation issue

Resolved Minor
August 29, 2024 - Started about 1 year ago - Lasted about 19 hours

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Outage Details

Service impact : During a VPS installation or reinstallation, customers who provide an SSH key but do not request a password, will be unable to access their instance due to a required password reset at first login.

Workaround : Anyone experiencing this issue can resolve it by requesting a password by mail in addition to providing an SSH key.

Ongoing actions: Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Latest Updates ( sorted recent to last )
about 1 year ago - at 08/29/2024 09:24PM

Service impact : During a VPS installation or reinstallation, customers who provide an SSH key but do not request a password, will be unable to access their instance due to a required password reset at first login.

Workaround : Anyone experiencing this issue can resolve it by requesting a password by mail in addition to providing an SSH key.

Ongoing actions: Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

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