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Service impact : During a VPS installation or reinstallation, customers who provide an SSH key but do not request a password, will be unable to access their instance due to a required password reset at first login.
Workaround : Anyone experiencing this issue can resolve it by requesting a password by mail in addition to providing an SSH key.
Ongoing actions: Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
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