Customers reported issues receiving emails

Some customers have reported that they are not receiving emails.

Engineering teams are engaged and researching the issue.

Below is a workaround that can be used till the services are restored

Step 1: Sign in to the API https://api.us.ovhcloud.com/ https://support.us.ovhcloud.com/hc/en-us/articles/360018130839-First-Steps-with-the-OVHcloud-API

Step 2: Access "Retrieve secret to connect to the server / application" - https://api.us.ovhcloud.com/console/?section=%2Fdedicated%2Fserver&branch=v1#post-/dedicated/server/-serviceName-/authenticationSecret Through API

Step 3: Enter the server Name and click on TRY

Step 4: Copy the Password from the POST /dedicated/server/{serviceName}/authenticationSecret call output and paste in the following URL https://www.ovh.com/manager/secret/#?id= For example if you get this on POST /dedicated/server/{serviceName}/authenticationSecretRetrieve : password: "Password123" You type in the URL search bar this https://www.ovh.com/manager/secret/#?id=Password123