Outage in OVHcloud US
Customers reported issues receiving emails
Resolved Minor
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Outage Details
Components affected
OVHcloud US Public Cloud Services: Archive Storage OVHcloud US Customer Order Portal OVHcloud US Public Cloud Services: Virtual Private Servers OVHcloud US Public Cloud Services: Managed Kubernetes Service OVHcloud US Hosted Private Cloud: Disaster Recovery OVHcloud US Hosted Private Cloud: Dedicated Cloud OVHcloud US Public Cloud Services: Cloud Instances OVHcloud US Public Cloud Services: Object Storage OVHcloud US Public Cloud Services: Block Storage OVHcloud US Servers: Dedicated ServersLatest Updates ( sorted recent to last )
Some customers have reported that they are not receiving emails.
Engineering teams are engaged and researching the issue.
Below is a workaround that can be used till the services are restored
Step 1: Sign in to the API https://api.us.ovhcloud.com/ https://support.us.ovhcloud.com/hc/en-us/articles/360018130839-First-Steps-with-the-OVHcloud-API
Step 2: Access "Retrieve secret to connect to the server / application" - https://api.us.ovhcloud.com/console/?section=%2Fdedicated%2Fserver&branch=v1#post-/dedicated/server/-serviceName-/authenticationSecret Through API
Step 3: Enter the server Name and click on TRY
Step 4: Copy the Password from the POST /dedicated/server/{serviceName}/authenticationSecret call output and paste in the following URL https://www.ovh.com/manager/secret/#?id= For example if you get this on POST /dedicated/server/{serviceName}/authenticationSecretRetrieve : password: "Password123" You type in the URL search bar this https://www.ovh.com/manager/secret/#?id=Password123
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