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Service Impact: Customers may be experiencing increased latencies on our backbone network from CHI to BHS, which could affect network transit through this region.
Ongoing Actions: Our network teams are currently investigating the incident to determine its origin and implement a resolution.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Root cause : This incident is caused by a fiber cut.
Ongoing Actions : The incident has been identified and our provider are mobilized to restore service as quickly as possible.
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