Issue reported with creating cancellation at expiration on baremetal resources

Customers reported inability to request cancellation at expiration of their service for baremetal resources.

Issue has been identified and the engineering team is working on a fix.

Resolve Plan: A patch will be pushed Monday to resolve the behavior of not being able to cancel your Bare Metal services at expiration date.
We can confirm that the option to cancel your Bare Metal services now is still working without issues.

Symptoms: In your OVHcloud Control Panel, when selecting to cancel Bare Metal service(s) at expiration, the submission spins without processing or erroring.

Workaround: Between now and Monday, should you need to cancel your Bare Metal service(s) at expiration date, please raise a Billing Support ticket via your OVHcloud Control Panel or via our /support API request.

https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

A fix is in progress and is expected to be available within the next week.

Fix will be applied tomorrow, 2026-07-07, at 12:30 PM UTC.