Outage in Owens ITS

Onbase Production Clients and Unity Forms Outage

Resolved Major
October 27, 2022 - Started about 3 years ago
Official incident page

Incident Report

Affected Service(s): Following forms and Onbase production clients are unavailable. * Financial Aid File Upload Form * Ohio Short Term Certificate Grant * Satisfactory Academic Progress Student Appeal Form * 2023-2024 Independent Student Household and Number in College Verification Form * Choose Ohio First Scholarship Application * Aspire Student Registration and Release of Information Form * Counseling Consent and Tele-mental Health Consent Form * Counseling Community Referral and Scheduling * Crisis Resource Guide and Counseling Services Risk Assessment for Service Interruption: 5 = Unexpected Impact / Unknown restoration time frame We apologize for the impact of this issue. If you have any questions or concerns regarding this outage, please contact the Owens Community College Help Desk at 567.661.7120.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 10/27/2022 03:56PM

All Onbase services are now up and running. We apologize for the impact of this issue.

INVESTIGATING about 3 years ago - at 10/27/2022 02:48PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 10/27/2022 02:47PM

Affected Service(s): Following forms and Onbase production clients are unavailable.

* Financial Aid File Upload Form
* Ohio Short Term Certificate Grant
* Satisfactory Academic Progress Student Appeal Form
* 2023-2024 Independent Student Household and Number in College Verification Form
* Choose Ohio First Scholarship Application
* Aspire Student Registration and Release of Information Form
* Counseling Consent and Tele-mental Health Consent Form
* Counseling Community Referral and Scheduling
* Crisis Resource Guide and Counseling Services

Risk Assessment for Service Interruption:
5 = Unexpected Impact / Unknown restoration time frame

We apologize for the impact of this issue. If you have any questions or concerns regarding this outage, please contact the Owens Community College Help Desk at 567.661.7120.

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