Outage in Owens ITS

Phone System Issue

Resolved Major
September 26, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues with our Help Desk and Student Services phone groups. We are investigating the issue. All direct phone numbers are still working.
Components affected
Owens ITS Phone System

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/26/2025 03:08PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 09/26/2025 02:15PM

We have identified the problem and are working towards a solution.

INVESTIGATING about 1 month ago - at 09/26/2025 01:21PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/26/2025 01:20PM

We are currently experiencing issues with our Help Desk and Student Services phone groups. We are investigating the issue. All direct phone numbers are still working.

Latest Owens ITS outages

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Network and Phone Outage - about 1 month ago
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