Outage in Oxylabs
DNS Resolution Issues
Resolved MinorIncident Report
Summary AI Generated
Oxylabs experienced DNS resolution issues that caused connection failures for customers using Cloudflare DNS (1.1.1.1, 1.0.0.1), primarily affecting the Asia region with minimal impact to North America and Europe. The incident affected all residential proxy services across these regions and lasted approximately 140 hours. The issue was resolved, with customers able to work around the problem by switching to Google Public DNS during the outage.
Customers using Cloudflare DNS (1.1.1.1, 1.0.0.1) may experience connection failures due to DNS resolution issues with our domain entries.
Currently the issue is mainly affecting Asia Entrypoint, with minimal impact to North America & Europe Entrypoints.
Recommended Workaround:
Switching to Google Public DNS:
Primary: 8.8.8.8
Secondary: 8.8.4.4
Our engineering team is actively working to mitigate the issue. We apologize for the inconvenience.
Components affected
Oxylabs Residential Proxies North America Oxylabs Residential Proxies Europe Oxylabs Residential Proxies AsiaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/16/2026 06:18AM
This incident has been resolved.
INVESTIGATING
9 days ago - at 04/10/2026 10:31AM
Customers using Cloudflare DNS (1.1.1.1, 1.0.0.1) may experience connection failures due to DNS resolution issues with our domain entries.
Currently the issue is mainly affecting Asia Entrypoint, with minimal impact to North America & Europe Entrypoints.
Recommended Workaround:
Switching to Google Public DNS:
Primary: 8.8.8.8
Secondary: 8.8.4.4
Our engineering team is actively working to mitigate the issue. We apologize for the inconvenience.
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