Outage in PactFlow

We are investigating an issue with our upstream billing provider

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing issues with our upstream billing provider that is impacting authentication/general stability of the application. We are aware of the issue and are working to resolve this as soon as possible. If you wish to create a case with Customer Care, please do so by sending an email to support@pactflow.io

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/20/2025 11:39AM

Upstream provider has resolved the issue that have impacted our services, we will continue to monitor and ensure services have now returned.

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If the issue still persists, please create a case with Customer Care, please do so by sending an email to support@pactflow.io

MONITORING 11 days ago - at 10/20/2025 10:15AM

We are continuing to monitor for any further issues.

MONITORING 11 days ago - at 10/20/2025 09:29AM

The upstream provider has applied a patch to resolve the issue, we are monitoring the stability of the services impacted.

If you wish to create a case with Customer Care, please do so by sending an email to support@pactflow.io

IDENTIFIED 11 days ago - at 10/20/2025 09:27AM

We identified the issue affecting services and working with upstream provider to resolve this.

If you wish to create a case with Customer Care, please do so by sending an email to support@pactflow.io

INVESTIGATING 11 days ago - at 10/20/2025 07:26AM

We are experiencing issues with our upstream billing provider that is impacting authentication/general stability of the application.

We are aware of the issue and are working to resolve this as soon as possible.

If you wish to create a case with Customer Care, please do so by sending an email to support@pactflow.io

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