Outage in PactSafe

Issue with available features in Ironclad Clickwrap

Resolved Minor
September 30, 2022 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We've recently identified an issue where a subset of customers had a feature set inadvertently modified when system changes were being made today.
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 09/30/2022 08:48PM

We have identified an issue where certain customers may have had certain system functionality--such as SSO and Legacy Sign capabilities--restored to a previous state that has affected their access to said features. We've identified the root cause and are actively working on a fix.

IDENTIFIED about 2 years ago - at 09/30/2022 08:48PM

We've recently identified an issue where a subset of customers had a feature set inadvertently modified when system changes were being made today.

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