Outage in PactSafe

Issue with async record generation for Clickwrap for CLM

Resolved Major
October 04, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating issues with async record generation for Clickwrap for CLM. We are investigating the cause and will update accordingly.
Components affected
PactSafe Generate PDF Records (Async)

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/04/2022 09:42PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 10/04/2022 09:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 3 years ago - at 10/04/2022 08:06PM

We are currently investigating issues with async record generation for Clickwrap for CLM. We are investigating the cause and will update accordingly.

Latest PactSafe outages

Pactsafe Production System Latency and API Errors - about 1 month ago
Issues with Clickwrap API - 4 months ago
DocuSign outage - 9 months ago
Activity API unavailable - 9 months ago
Activity API Service Disruption - over 2 years ago

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