Outage in Paddle
Notifications that failed the first attempt are not being resent
Resolved Minor
September 05, 2024 - Started over 1 year ago
- Lasted 1 day
Incident Report
We are currently investigating the cause of the issue that is preventing notifications that failed on the first attempt from being retried. We will provide more details here as soon as we have them.
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Latest Updates ( sorted recent to last )
over 1 year ago - at 09/05/2024 02:27PM
We are currently investigating the cause of the issue that is preventing notifications that failed on the first attempt from being retried. We will provide more details here as soon as we have them.
over 1 year ago - at 09/05/2024 04:20PM
Our current efforts to fix the issue may temporarily affect the notification service (approximately 1 minute). This could result in a brief delay in sending buyer emails and webhooks.
over 1 year ago - at 09/05/2024 04:46PM
Our engineers have identified what was wrong and implemented a fix. Notifications are being sent without issue.
We will monitor the platform for another 24 hours before we close this incident.
We're sorry for the disruption to our service. Please email sellers@paddle.com with any questions or concerns.
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