Outage in Elavon
MedEpay Maintenance
Resolved Minor
December 05, 2025 - Started 3 days ago
- Lasted about 8 hours
Incident Report
Affected Service: MedEpay
Elavon will deploy a system update to the MedEpay production environment between 1:30 AM - 3:00 AM EST. Customers will continue to be able to utilize the MedEpay platform for transaction processing but may experience brief periods of disruption. In the event devices fail to connect following this update, the recommended remediation is for users to restart their workstation. We apologize for the inconvenience.
Customer Service Contact Information: 844-717-7725
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