Outage in Elavon

Resolved: MedEpay My Chart

Resolved Minor
December 09, 2025 - Started about 1 month ago - Lasted about 4 hours

Incident Report

Affected Service: MedEpay< MyChart Payments>

We are aware of an issue that may be impacting the ability for patients to process MyChart payments for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience

Customer Service Contact Information: 844-717-7725

If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

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Latest Updates ( sorted recent to last )
about 1 month ago - at 12/09/2025 06:09PM

Affected Service: MedEpay MyChart

Technical teams continue to work towards a resolution for this issue. As we work to resolve this issue, all users may experience brief disruptions in service. We apologize for the inconvenience.

Customer Service Contact Information: 844-717-7725

If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

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