Outage in Elavon
Problem Identified: MedEpay POS Device Workflows - Epic & Provider Portal - Intermittent Timeout Errors
Resolved Minor
March 20, 2026 - Started 9 days ago
- Lasted 2 days
Incident Report
Affected Service: MedEpay
We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience
Customer Service Contact Information: 844-717-7725
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Latest Updates ( sorted recent to last )
9 days ago - at 03/21/2026 12:41AM
Affected Service: MedEpay
Support teams have identified the issue and are working to test and deploy the fix. This is currently scheduled for the evening of 21-March. Further updates will be provided after that has been completed or if this will need to be rescheduled. We apologize for the inconvenience.
Customer Service Contact Information: (877) 214-6623
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
9 days ago - at 03/21/2026 12:27AM
Affected Service: MedEpay POS Device Workflows - Epic & Provider Portal - Intermittent Timeout Errors:
Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience.
Customer Service Contact Information: 844-717-7725
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
9 days ago - at 03/21/2026 12:19AM
Affected Service: MedEpay
Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience.
Customer Service Contact Information: 844-717-7725
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
9 days ago - at 03/20/2026 10:05PM
Affected Service: MedEpay POS Device Workflows - Epic & Provider Portal - Intermittent Timeout Errors
Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience.
Customer Service Contact Information: 844-717-7725
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
9 days ago - at 03/20/2026 09:04PM
Affected Service: MedEpay Provider Portal - Intermittent Timeout Errors
Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience.
Customer Service Contact Information: 844-717-7725
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
9 days ago - at 03/20/2026 08:06PM
Affected Service: MedEpay Provider Portal Intermittent Timeout Errors
Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience.
Customer Service Contact Information: 844-717-7725
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
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