Outage in Elavon
Investigation: MedEpay - Support Chat
Resolved Minor
October 01, 2026 - Started 2 days ago
- Lasted 1 day
Incident Report
Posted Time: 8:36 AM ET
We are aware of an issue that customers are unable to reach Customer Support through Chat at this time. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience
Next planned update: 10:30 AM ET
Customer Support: 877-214-6623
If you no longer wish to receive these notifications, please click the “Manage your subscription” option in your email or visit status.Elavon.com to update your notification preferences.
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Latest Updates ( sorted recent to last )
1 day ago - at 10/01/2026 10:34PM
Posted Time: 6:30 PM ET
The third party vendor is continuing to investigate the root cause and to provide restoration of service. In the mean time users are encouraged to use email and phone support. We will keep you informed of any updates and apologize for the inconvenience.
Next planned update: 2-October @ 9:00 AM ET
Customer Support: 877-214-6623
If you no longer wish to receive these notifications, please click the “Manage your subscription” option in your email or visit status.Elavon.com to update your notification preferences.
1 day ago - at 10/01/2026 08:36PM
Posted Time: 4:35 PM ET
We are aware of a reoccurrence of an earlier issue preventing customers from reaching Customer Support through Chat at this time. Technical teams are engaged and working towards resolution with the third party vendor. We will keep you informed of any updates and apologize for the inconvenience.
Next planned update: 6:30 PM ET
Customer Support: 877-214-6623
If you no longer wish to receive these notifications, please click the “Manage your subscription” option in your email or visit status.Elavon.com to update your notification preferences.
2 days ago - at 10/01/2026 05:11PM
Time of Resolution: 12:41 PM ET
We have been advised that the third party vendor has resolved the issue impacting service to Chat Support function. If you continue to experience related service interruptions, please contact our support teams.
Customer Service Contact Information: 877-214-6623
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
2 days ago - at 10/01/2026 02:37PM
Posted Time: 10:30 AM ET
Support teams are working with the Third Party Vendor to resolve the outage impacting Support Chat. Customers are encouraged to use Email or Phone support if needed. We will keep you informed of any updates and apologize for the inconvenience.
Next planned update: 12:30 PM ET
Customer Support: 877-214-6623
If you no longer wish to receive these notifications, please click the “Manage your subscription” option in your email or visit status.Elavon.com to update your notification preferences.
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