Outage in Pagely

Tickets and Chats Outage

Resolved Minor
July 28, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We're currently investigating an issue with our Live Chat and Ticketing system in which the systems are intermittently available with our platform provider and working on a resolution in order to bring them fully back online.
Components affected
Pagely Support System

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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 07/28/2022 06:52PM

Latest update:

July 28, 2022 11:36 AM:
We are beginning to see some improvement in the error rates affecting the US-East region. Our team is monitoring and we will post another update in the next 30 minutes.

IDENTIFIED about 3 years ago - at 07/28/2022 06:29PM

Update from provider:

July 28, 2022 11:00 AM:
Our team continues to investigate elevated error rates and access issues in the US-East region. We will post another update within the next 30 minutes.

IDENTIFIED about 3 years ago - at 07/28/2022 05:44PM

Latest updates from the provider:

We have confirmed access issues and high error rates in the US-East region. Further updates to come shortly.

INVESTIGATING about 3 years ago - at 07/28/2022 05:31PM

We're currently investigating an issue with our Live Chat and Ticketing system in which the systems are intermittently available with our platform provider and working on a resolution in order to bring them fully back online.

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