Outage in Pagely

Shared database outage for vps-virginia-aurora-20

Resolved Major

December 31, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We were alerted to an issue with the shared database vps-virginia-aurora-20 and are currently investigating the issues at this time.

Components affected

Pagely VPS Hosting Infrastructure

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 12/31/2024 05:01AM

The new database environment is working as expected and no further action is needed at this time. This incident has been resolved.

MONITORING about 1 year ago - at 12/31/2024 04:46AM

Our engineering team has restored vps-virginia-aurora-20 to a new database environment and sites are now able to connect to this new environment properly. We are still monitoring this new environment and site availability has been restored.

IDENTIFIED about 1 year ago - at 12/31/2024 03:57AM

Our engineering team is actively working with AWS regarding issues with the database vps-virginia-aurora-20.

IDENTIFIED about 1 year ago - at 12/31/2024 02:52AM

Our team is continuing to work with AWS to implement a fix at this time.

IDENTIFIED about 1 year ago - at 12/31/2024 01:53AM

The issue has been identified with the database and a fix is being implemented.

INVESTIGATING about 1 year ago - at 12/31/2024 01:07AM

We were alerted to an issue with the shared database vps-virginia-aurora-20 and are currently investigating the issues at this time.

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