Outage in Pagely

Payment Processor Issues

Resolved Minor
January 16, 2025 - Started 4 months ago - Lasted about 17 hours
Official incident page

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Outage Details

We are currently investigating an issue with our payment processor preventing payments and stopping sign-ups.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/17/2025 02:42PM

The incident with the payment processor has been resolved! We can confirm that payment processing is operating as expected now.

MONITORING 4 months ago - at 01/17/2025 01:51PM

Our payment processor has reported that the service has been restored. We are monitoring how the service operates on Pagely end.
We will provide an update as we confirm that it operates as expected.

IDENTIFIED 4 months ago - at 01/17/2025 12:01PM

Our payment processor is testing the service before restoring its functionality. We will continue to follow the status of the service and report any updates accordingly.

INVESTIGATING 4 months ago - at 01/17/2025 07:39AM

Our payment processor is continuing to work on the issue. We will continue to monitor and update when we have more information.

INVESTIGATING 4 months ago - at 01/17/2025 03:37AM

Our payment processor has identified the issue and is currently working on restoring services. We will update once we have further information.

INVESTIGATING 4 months ago - at 01/17/2025 02:30AM

Our payment processor is still investigating the issue. We will update once we have further information.

INVESTIGATING 4 months ago - at 01/17/2025 01:31AM

Our payment processor is still currently investigating the issues.

INVESTIGATING 4 months ago - at 01/17/2025 12:32AM

Our payment processor is currently still investigating the issue.

INVESTIGATING 4 months ago - at 01/16/2025 11:28PM

Our payment processor is still investigating further. We will update once we have further information.

INVESTIGATING 4 months ago - at 01/16/2025 10:30PM

Our payment processor is investigating this issue further at this time.

INVESTIGATING 4 months ago - at 01/16/2025 09:32PM

We are currently investigating an issue with our payment processor preventing payments and stopping sign-ups.

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