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Outage in PagerDuty

Investigating Potential Issue with Phone Notifications

Resolved Minor
March 21, 2026 - Started 25 days ago - Lasted 32 minutes

Incident Report

Summary AI Generated

PagerDuty experienced an issue affecting phone/voice notifications for a small number of customers in the US Service region for 32 minutes. All other core functionality including API event ingestion, event orchestration, incident creation, and email notifications remained operational. The issue was investigated and resolved as a minor service disruption.

We are continuing to investigate an issue within PagerDuty impacting call/voice notifications in the US Service region; this issue impacts a small number of PagerDuty customers. All core PagerDuty functionality, including API-based event ingestion, event orchestration, incident creation, email...

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