Outage in Panopto

Panopto NA EU AP, AU Cloud Notification 2024-06-17

Resolved Minor
June 17, 2024 - Started over 1 year ago - Lasted about 8 hours

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Outage Details

The Panopto NA, EU, AP and AU Clouds are experiencing a performance degradation in processing.

Our cloud operations team is investigating the issue and we'll update here as soon as we know more.

Our next update will be within 30 minutes.

What does this mean?
Content processing may take an extended amount of time to complete.
Components affected
Panopto Processing / Encoding
Latest Updates ( sorted recent to last )
over 1 year ago - at 06/17/2024 03:52PM

The Panopto NA, EU, AP and AU Clouds are experiencing a performance degradation in processing.

Our cloud operations team is investigating the issue and we'll update here as soon as we know more.

Our next update will be within 30 minutes.

What does this mean?
Content processing may take an extended amount of time to complete.

over 1 year ago - at 06/17/2024 04:25PM

Panopto is continuing to experience a performance degradation in processing.

Our engineering team is applying manual mitigations to decrease processing time and is actively investigating this issue with urgent priority. Please bear with us while we continue to investigate the cause.

Our next update will be within 60 minutes.

over 1 year ago - at 06/17/2024 05:25PM

Panopto is continuing to experience a performance degradation in processing.

Our engineering team is continuing to apply manual mitigations to decrease processing time and is actively investigating this issue with urgent priority. Please bear with us while we continue to investigate the cause.

Our next update will be within 60 minutes.

over 1 year ago - at 06/17/2024 07:03PM

The source of the earlier performance degradation has been mitigated. Processing times have returned to normal. Our cloud operations team is monitoring performance metrics to ensure the issue is resolved.

Our next update will be within 4 hours.

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