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Outage in Papertrail

Logs from some of the applications on Heroku platform are not received in Papertrail

Resolved Major
June 10, 2025 - Started 11 months ago - Lasted about 17 hours
Official incident page

Incident Report

We are observing an issue with log delivery from Heroku to Papertrail due to an ongoing Heroku incident. This may affect a subset of customers using the Heroku plug-in to send logs to Papertrail. More details on the Heroku incident are available at https://status.heroku.com/incidents/2822.
Components affected
Papertrail Log Collection

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/11/2025 01:42AM

Log delivery from Heroku to Papertrail has returned to normal. If it appears that Heroku isn't sending logs to your Papertrail account please follow the instructions at https://status.heroku.com/incidents/2822 and/or contact Heroku support.

MONITORING 11 months ago - at 06/10/2025 06:55PM

The Heroku incident is not yet resolved but log delivery from Heroku to Papertrail is nearly back to normal.

MONITORING 11 months ago - at 06/10/2025 08:28AM

We are observing an issue with log delivery from Heroku to Papertrail due to an ongoing Heroku incident. This may affect a subset of customers using the Heroku plug-in to send logs to Papertrail. More details on the Heroku incident are available at https://status.heroku.com/incidents/2822.

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