Outage in Paragon

Paragon Cloud Services impacted

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted about 10 hours
Official incident page

Incident Report

Paragon is currently affected by the ongoing AWS outage. Critical functions including Workflows, ActionKit, Managed Sync, and Connect Portal are experiencing significantly degraded performance. We are continuing to monitor and implement mitigating factors. More information regarding this outage can be found here: https://health.aws.amazon.com/health/status
Components affected
Paragon Workflows Paragon Connect API Paragon Connect Portal Paragon Workflow Editor Paragon Integrations Manager Paragon Task History

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/20/2025 09:26PM

This incident has been resolved.

IDENTIFIED 10 days ago - at 10/20/2025 07:34PM

UPDATE (12:30pm PST): We are seeing some resolution of performance across all systems, but are not back to normal operational standards.

IDENTIFIED 11 days ago - at 10/20/2025 11:36AM

Paragon is currently affected by the ongoing AWS outage. Critical functions including Workflows, ActionKit, Managed Sync, and Connect Portal are experiencing significantly degraded performance. We are continuing to monitor and implement mitigating factors. More information regarding this outage can be found here: https://health.aws.amazon.com/health/status

Latest Paragon outages

Degraded performance in task history and Paragon dashboard - about 12 hours ago
Dashboard Slowness and Latency - 16 days ago
Dashboard and API Performance Issues - about 2 months ago
Delays in Task History UI - about 2 months ago
Cron Trigger Service Outage - about 2 months ago

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