Investigating issues with Failing Payments

This incident has been resolved.

As part of our effort in resolving the payment gateway issue for learners we proactively attempted to reach out to learners that received an error during their ordering experience through two methods. We added messaging on our order form and sent an email alert from Parchment offering our apologies and informing the learners that the payment issue has been resolved and they will now be able to successfully place their orders.

We apologize for the inconvenience this has caused and we will continue to monitor activity related to this issue.

Errors experienced during payment after Noon PT on June 25 have been resolved. We value your time and appreciate your patience and understanding as we worked to resolve this problem.

A fix has been implemented and we are monitoring the results.

We are currently investigating