Outage in Parchment Inc
Parchment Phone Support - Intermittent Issues resulting in stalled routing of calls
Resolved MinorIncident Report
We have been notified that a portion of callers are unable to proceed through our contact center phone prompts. We have contacted our service provider in order for them to assist with this investigation. We apologize for any inconvenience this may cause.
Components affected
Parchment Inc Parchment SupportTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/11/2025 06:32PM
This incident has been resolved.
MONITORING
10 months ago - at 07/10/2025 08:06PM
Our service provider has implemented a fix and are monitoring the results.
INVESTIGATING
10 months ago - at 07/09/2025 04:55PM
We have been notified that a portion of callers are unable to proceed through our contact center phone prompts. We have contacted our service provider in order for them to assist with this investigation. We apologize for any inconvenience this may cause.
Latest Parchment Inc outages
Degraded Performance of Parchment.com - 28 days ago
Degraded Performance of Parchment.com - 29 days ago
Degraded Performance of Parchment Digital Badges - 29 days ago
Regular Maintenance - about 1 month ago
Award Order Processing Delays - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
