Outage in Parchment Inc

Award Order Processing Delays

Resolved Minor
October 22, 2025 - Started about 2 months ago - Lasted 5 days
Official incident page

Incident Report

We are investigating an issue where orders are successfully submitted but not processing, we will provide more information as it becomes available.
Components affected
Parchment Inc Parchment Award - Transcript Services Parchment Inc Parchment Award - Diploma, Certificate, Badge, CLR

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/27/2025 02:26PM

Over the weekend of monitoring, resolution for this incident has remained stable. This incident is resolved.

MONITORING about 2 months ago - at 10/22/2025 08:22PM

Award jobs are now processing nominally, we will continue to monitor the situation.

INVESTIGATING about 2 months ago - at 10/22/2025 01:38PM

We are investigating an issue where orders are successfully submitted but not processing, we will provide more information as it becomes available.

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