Outage in Parchment
Parchment Phone Support - Intermittent Issues resulting in stalled routing of calls
Resolved MinorIncident Report
We have been notified that a portion of callers are unable to proceed through our contact center phone prompts. We have contacted our service provider in order for them to assist with this investigation. We apologize for any inconvenience this may cause.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 07/11/2025 06:32PM
This incident has been resolved.
MONITORING
3 months ago - at 07/10/2025 08:06PM
Our service provider has implemented a fix and are monitoring the results.
INVESTIGATING
3 months ago - at 07/09/2025 04:55PM
We have been notified that a portion of callers are unable to proceed through our contact center phone prompts. We have contacted our service provider in order for them to assist with this investigation. We apologize for any inconvenience this may cause.
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