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Outage in Parchment

Delayed Order Fulfillment

Resolved Major
December 01, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating an issue where orders are appearing as delayed or unprocessed in our systems, we will post more information as it becomes available.
Components affected
Parchment Ordering

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/01/2025 09:25PM

All backlogged orders have been processed and new orders are being fulfilled as expected.

MONITORING 3 months ago - at 12/01/2025 07:46PM

We have implemented a fix and see orders from earlier in the day beginning to process. We anticipate that things will return to normal within the next 2 hours at current rates.

INVESTIGATING 3 months ago - at 12/01/2025 04:56PM

We are investigating an issue where orders are appearing as delayed or unprocessed in our systems, we will post more information as it becomes available.

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