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Outage in ParentSquare

Increased site latency

Resolved Minor
January 21, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are actively investigating intermittent increased site latency when logging into and using ParentSquare. We will update as soon as we understand cause and provide an expectation of when we'll see recovery.
Components affected
ParentSquare Web Application ParentSquare Smart Alerts ParentSquare Auto Notices ParentSquare iOS and Android Mobile Applications

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/21/2025 09:56PM

This incident has been resolved.

MONITORING about 1 year ago - at 01/21/2025 09:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 01/21/2025 08:27PM

The issue has been identified and a fix is in progress. We will provide an update here once the fix is in place.

INVESTIGATING about 1 year ago - at 01/21/2025 07:42PM

Latency has improved but we are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 01/21/2025 06:46PM

We are actively investigating intermittent increased site latency when logging into and using ParentSquare. We will update as soon as we understand cause and provide an expectation of when we'll see recovery.

Latest ParentSquare outages

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Degraded Performance with Smart Alerts - 19 days ago
Degraded Performance with Voice Alerts - 20 days ago

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