Outage in ParentSquare

Some Text Messages Delayed

Resolved Minor
August 28, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

One of our text messaging service providers is reporting delays delivering some text messages. We are working with the service provider and will provide an update shortly.
Components affected
ParentSquare Texts

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/28/2025 09:40PM

The text message service provider is recovered. Text are being delivered as expected.

INVESTIGATING 2 months ago - at 08/28/2025 07:27PM

The text message service provider continues to report delays sending some text messages.

We have shifted some of our text message volume to a different service provider to reduce the likelihood that messages will be delayed.

We are continuing to work with the service provider on the delay issue.

INVESTIGATING 2 months ago - at 08/28/2025 05:43PM

One of our text messaging service providers is reporting delays delivering some text messages. We are working with the service provider and will provide an update shortly.

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