Outage in ParentSquare

Issues with accessing web and mobile apps

Resolved Major
October 20, 2025 - Started 12 days ago - Lasted about 6 hours
Official incident page

Incident Report

Multiple ParentSquare services are currently unavailable due to a significant Amazon Web Services (AWS) outage. Our team is diligently working with AWS to resolve the problem.
Components affected
ParentSquare Social Network Sharing ParentSquare Web Application ParentSquare Smart Sites ParentSquare iOS and Android Mobile Applications ParentSquare Texts

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/20/2025 08:37PM

This incident has been resolved.

MONITORING 12 days ago - at 10/20/2025 04:27PM

ParentSquare continues to recover and users are able to perform most functions. Our team is actively investigating and working with AWS to resolve slowness users may experience loading certain pages and error messages that a limited number of users may be seeing.

We are continuing to monitor for any further issues.

MONITORING 12 days ago - at 10/20/2025 03:29PM

We are continuing to monitor for any further issues.

MONITORING 12 days ago - at 10/20/2025 03:09PM

We are continuing to monitor for any further issues.

MONITORING 12 days ago - at 10/20/2025 03:01PM

AWS has implemented some fixes to their environment, and ParentSquare services are recovering. Many ParentSquare users are now able to successfully access the services.

IDENTIFIED 12 days ago - at 10/20/2025 02:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 10/20/2025 02:21PM

Multiple ParentSquare services are currently unavailable due to a significant Amazon Web Services (AWS) outage. Our team is diligently working with AWS to resolve the problem.

Latest ParentSquare outages

Smart Sites Unavailable for Some Users - 9 days ago
Smart Sites Unavailable - 18 days ago
Issues with newly triggered Attendance & Auto Noticies - 25 days ago
Smart Sites Not Loading - 29 days ago
Smart Sites Component Pages Not Available - about 1 month ago

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