Outage in ParentSquare

Errors with Voice Messaging for Smart Alerts

Resolved Minor
January 02, 2026 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified the issue leading to some customers seeing an error when trying to record voice message from mobile devices for smart alerts. The team is working on a fix. We will update shortly.
Components affected
ParentSquare Smart Alerts

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 01/02/2026 08:51PM

This incident has been resolved.

IDENTIFIED 9 days ago - at 01/02/2026 08:00PM

We have identified the issue leading to some customers seeing an error when trying to record voice message from mobile devices for smart alerts. The team is working on a fix. We will update shortly.

Latest ParentSquare outages

Delays in post and DM text messages being sent - about 1 month ago
ParentSquare application is slow to respond - about 2 months ago
Smart Sites Intermittently Slow To Load - 2 months ago
Smart Sites Unavailable for Some Users - 3 months ago
Issues with accessing web and mobile apps - 3 months ago

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