ParentSquare experienced delayed email delivery for 50 minutes, with users reporting slower than expected receipt of email notifications. The issue was identified as a temporary service degradation affecting the email system. Delivery rates returned to normal levels and the incident was fully resolved after monitoring confirmed system stability.
This incident has been resolved.
We have identified the issue as a temporary service degradation. Delivery rates have returned to normal levels, and we are monitoring the situation to ensure continued stability. We will provide a final update once we are confident the issue is fully resolved.
We are investigating reports that some users are not receiving email notifications as quickly as expected. We will provide an update shortly.
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