Outage in ParentSquare
Emergency Maintenance Today at 10:45 AM Pacific/1:45 PM Eastern
Resolved MajorIncident Report
Summary AI Generated
ParentSquare conducted emergency maintenance on April 24 due to instability in an AWS-hosted system component, causing all services including the web application, mobile apps, messaging, and notifications to become unavailable. The maintenance began at 10:45 AM Pacific and was completed within 5 minutes, with all systems returning to normal operation.
We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time.
We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes.
During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.
Components affected
ParentSquare Web Application ParentSquare Texts ParentSquare Emails ParentSquare Phone Calls ParentSquare Smart Alerts ParentSquare Auto Notices ParentSquare Smart Sites ParentSquare Data Sync ParentSquare Support Systems ParentSquare iOS and Android Mobile Applications ParentSquare Social Network SharingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 04/24/2026 05:50PM
The maintenance is complete and all systems are operating normally.
IDENTIFIED
18 days ago - at 04/24/2026 05:45PM
We are continuing to work on a fix for this issue.
IDENTIFIED
18 days ago - at 04/24/2026 04:57PM
We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time.
We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes.
During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.
Latest ParentSquare outages
Phone Call Notification Delivery Issues - 25 days ago
Gmail Delays - about 1 month ago
Users Unable to Log into ParentSquare - about 1 month ago
Customers unable to download custom versions of their school's app - about 1 month ago
Some Users Experiencing Errors on Add-on Pages - 2 months ago
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