Outage in ParentSquare
Virtual Phone Outbound Call Delivery
Resolved MinorIncident Report
Summary AI Generated
Outbound Virtual Phone calls on ParentSquare were failing to connect or routing directly to voicemail due to carrier spam filtering applied to the originating numbers. The issue affected phone call delivery for approximately 114 hours, beginning August 13. ParentSquare worked with their voice provider and carrier analytics partners to apply a fix, with normal delivery confirmed restored on August 18.
Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.
Components affected
ParentSquare Phone CallsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/18/2026 02:15PM
We confirmed that outbound Virtual Phone call delivery has returned to normal performance.
MONITORING
10 days ago - at 08/17/2026 03:22PM
Over the weekend, we continued to work with our carrier and a fix has been applied that significantly improves outbound Virtual Phone call delivery. We are monitoring performance today.
INVESTIGATING
13 days ago - at 08/14/2026 07:03PM
We are continuing to investigate this issue.
INVESTIGATING
14 days ago - at 08/14/2026 02:44AM
We are continuing to investigate this issue.
INVESTIGATING
14 days ago - at 08/13/2026 11:01PM
We are continuing to investigate this issue.
INVESTIGATING
14 days ago - at 08/13/2026 07:36PM
Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.
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