Outage in Parsec
Cost & Usage dashboard showing incorrect data for Standard Storage
Resolved MinorIncident Report
Summary AI Generated
Parsec's Cost & Usage dashboard displayed inflated Standard Storage usage values for March and April 2026, affecting usage reporting and potentially causing customer billing concerns. The issue was resolved by fixing the storage usage calculation method, ensuring March invoices reflected accurate usage and pricing. A multi-day recalculation process was initiated to correct historical data across all accounts, with corrected values appearing automatically in dashboards once complete.
We’re investigating an issue affecting Standard Storage usage reporting for March/April 2026. Storage values may be displayed higher than expected in the dashboard. We will correct this before invoices are sent for march usage
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Latest Updates ( sorted recent to last )
18 days ago - at 04/21/2026 01:50PM
We've fixed an issue with how storage usage was being calculated for reporting and invoicing. March invoices will reflect accurate storage usage and pricing.
We're now recalculating storage data for March and April 2026 across all accounts. This will take a few days to complete, and we'll post an ETA as soon as we have one.
In the meantime, storage values in your dashboard may appear higher than expected. You don't need to do anything. Corrected values will show up automatically once the recalculation finishes.
Thanks for your patience while we get this sorted.
23 days ago - at 04/15/2026 09:56PM
We’re investigating an issue affecting Standard Storage usage reporting for March/April 2026. Storage values may be displayed higher than expected in the dashboard. We will correct this before invoices are sent for march usage
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