Outage in pawaPay

Performance degradation affecting Zambia Airtel services

Resolved Minor

June 28, 2025 - Started 10 months ago - Lasted about 8 hours
Official incident page

Incident Report

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

Components affected

pawaPay Airtel :: Payout pawaPay Airtel :: Web Deposit pawaPay Airtel :: USSD Deposit

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/29/2025 01:22AM

This incident has been resolved.

MONITORING 10 months ago - at 06/28/2025 07:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 06/28/2025 06:29PM

This is a quick update to inform you that we are now experiencing degraded performance in our Airtel Zambia deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 10 months ago - at 06/28/2025 05:56PM

This is a quick update to inform you that we are experiencing service disruption in our Zambia Airtel deposit gateway. We'll provide an update as soon as possible.

IDENTIFIED 10 months ago - at 06/28/2025 05:45PM

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

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