Outage in pawaPay

Performance degradation affecting OpenAPI MTN services

Resolved Major

July 11, 2025 - Started 9 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing an outage of the Zambia MTN services. We are investigating the issue.

Components affected

pawaPay MTN :: USSD Deposit pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Payout

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/12/2025 04:35AM

The incident has been resolved. We apologise for the inconvenience.

MONITORING 9 months ago - at 07/12/2025 12:50AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 07/11/2025 11:42PM

We are experiencing an outage of the OpenAPI MTN services. We are investigating the issue.

IDENTIFIED 9 months ago - at 07/11/2025 11:23PM

This is a quick update to inform you that we are still experiencing an outage in our Zambia MTN deposit & payout gateway, however we are seeing improvements in MTN OpenAPI. We'll provide an update as soon as possible.

INVESTIGATING 9 months ago - at 07/11/2025 10:43PM

We are experiencing an outage of the OpenAPI MTN services. We are investigating the issue.

INVESTIGATING 9 months ago - at 07/11/2025 10:24PM

We are experiencing an outage of the Zambia MTN services. We are investigating the issue.

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